Privacy Policy

1. Information We Collect

RezX collects the following types of information:

• Personal Information: Full name, home address, phone number, and preferred times for home visits.
• Property-Related Data: Details about the property, including manufacturer and model numbers of appliances when necessary.
• Communications Data: Call recordings, chat histories, and transcriptions of conversations.

2. How We Use Your Information

We use the collected information to:

• Facilitate property maintenance and repair services, including sharing necessary details with vetted contractors.
• Improve AI accuracy and service quality to enhance the experience for all users.
• Generate reports and analytics for property managers and landlords to aid in property portfolio management.

3. Information Sharing

We may share your information with:

• Property Managers and Landlords: To ensure they are informed of maintenance needs and resolutions within their properties.
• Vetted Contractors: To enable repairs and maintenance at the property.
• Third-Party Integrations: We may share data with third-party providers, such as communication platforms, to help manage property maintenance and communications effectively.

4. Data Storage and Security

RezX stores data securely in Amazon Web Services (AWS) servers located in Europe. We have implemented appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.

5. Data Retention

We retain data for the duration of an active tenancy and for seven years after the tenancy concludes. After this period, tenants may request deletion of their data by contacting us at privacy@rezx.co.uk.

6. User Rights

RezX respects users' rights regarding their personal data. Please note the following rights under data protection laws:

• Access: Tenants may request access to their data, including personal information and communications history, by contacting their property management company.
• Correction: Tenants may request corrections to any inaccurate information directly through their property management company.
• Deletion: Tenants may request deletion of their data after the tenancy ends and the data retention period has concluded. To submit a deletion request, please contact privacy@rezx.co.uk.

For any additional questions regarding these rights or RezX's data practices, tenants may reach out to us via privacy@rezx.co.uk.

7. Use of Third-Party Services

RezX uses trusted third-party services, including OpenAI (for AI-powered communications), Twilio (for WhatsApp communications), LiveKit (for real-time communications) and AWS (for data storage). These third-party providers have their privacy and security policies, which we ensure align with our own high standards.

8. International Data Transfers

We comply with applicable data protection laws when transferring data internationally. Our primary data storage is located in Europe, and we implement measures to ensure compliance with regulations such as GDPR.

9. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Edward Gain
RezX
4 Steinbeck Close,
Whiteley, Hampshire,
PO15 7EX, United Kingdom
Email: privacy@rezx.co.uk

10. Changes to this Privacy Policy

RezX may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will provide notice of any significant changes and indicate the date of the most recent update.